SOP | Frequently Asked Questions

Do i have to follow all the new SOP guideline procedures?


• Yes. Administrator will disallow entry to studio grounds for students who fail to do so




Are there schedule changes on the re-opening of the studio?


• Tentatively there are no changes made on studio class schedules, all class slots remain the same as before




What do i have to do & prepare before entering studio grounds?


1. FACE MASK is required before entering studio grounds. If you do not own one, selling of face mask is available. Option to remove mask once class has started is allowed. 2. RECORD DATA. Submit your personal information with current health status & body temperature on the form provided 3. SANITIZE. Hand sanitizers will be provided prior to entering studio grounds




Are there limitation to class slots since distancing measures are taken?


• Yes. Only twelve (12) students are allowed per studio during each class with a 2m distancing floor marking.




Do i have to pre-book my slot for studio classes?


Strictly, YES! Students are required to pre-book their slot on the private whatsapp class group. Administrator will inform a week before in groups once we are ready to accept bookings.

WALK-INS WILL NOT BE ENTERTAINED!




What happens if the class i'm planning to join is fully booked?


Once a class is fully booked, students can still choose to join the class. Our management will open a new list for students to join via 'ZOOM' live stream for the class. You will be joining the rest of the students in studio from the comfort of the home




Do i still have to bring my student/member ID to class?


No. Collection of student/member ID's are temporary stopped to eliminate sharing of objects. Manual check-ins will be made by administrator




Can i cancel my booking for class slots?


Students are allowed to cancel their slot bookings 48 hours prior to the class. No shows will result in auto deduction of credits. As for UNLIMITED PACKAGE students, up to FIVE (5) absence without prior notice will result in instant termination of validity




Am i allowed to hang out/stay back before/after classes on studio grounds?


NO. We take social distancing measures seriously, therefore only students who are allowed to be in the studio are those who are waiting to be in the next class. Pre-plan your transport before/after classes as no waiting area will be provided. Only one (1) parent per student of age 12 & below is allowed to stay in the foyer area.




What is the operation time for studio during this period?


Studio will be open an hour before the first class of the day starts and closing 30 minutes after the class has ended




What happens to my credit pass balance & validity before the lockdown?


As announced on all our media platforms, all student credit pass balance & validity are freezed. Your existing credit pass validity will resume automatically on the 15th JUNE 2020. For those who have purchase the UNLOCKED package, your current validity will continue to be freezed until your UNLOCKED package is used up.




I'm still not comfortable in attending studio classes, what should i do with my existing credit passes?


You can choose to attend studio classes LIVE from the comfort of your home via 'ZOOM' streaming platform. An additional service from us to join the rest of the students in the studio live. You might also consider joining our new line-up of weekly LIVE classes here





No. 3-12A-M, Aked Esplanad,

Jalan Jalil Perkasa 14/155B,

Bukit Jalil 57000 Kuala Lumpur

Email: mustangdanceacademy@gmail.com

Contact: +6013-6010 887

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